Customizations not being applied to the Service Operations Workspace

[POC Instance]

Hi Community,

I'm trying to change the incident card shown on the Service Operations Workspace, basically I only want to hide Resolved incident cards. I found a documentation which suggested to change the UX Client Script Include - SowIncidentLandingPageUtils, here is the ss where I modified the query condition for incident to not show resolved incident.

and post changing, the functionality is working but only onchange and not onload.

E.g. here when I load the SOW it looks like this with the filter conditions on My Work tab:

Now if I switch to My team's work tab and then switch back to My work tab all the changes get applied

I'm able to see only non resolved incident cards and also all the filters are applied. 

But I want to this to work every time the user loads or changes anything. Any suggestions?

Thanks in advance!!

[mush]

I've encountered the same problem. I've logged a support ticket too so will let you know what they say if this remains unanswered. I know it might not fit your use case or mine but I was thinking it might actually be useful for agents to see resolved tickets albeit temporarily on load. 

[POC Instance]

Thanks @mush ,

Please keep me updated on your ticket

[mush]

I've asked for an update on my case after a week without any response so it's been escalated internally. Hopefully we can get an answer soon...

[sstark]

Thanks for updating