Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Defaulting the Global search in SOW (Service Operations Workspace)

arunkulal
Tera Contributor

‎05-21-2025 02:06 AM

Hello Service now family,

 

                        I've received a new requirement from the client related to service operations workspace. They would like Global search to be set as the default search option, even in Service operations workspace view / page. As I'm new to workspace, I'd appreciate your guidance on how to implement this. 

Preview file
121 KB
0 Helpfuls
  • 924 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-21-2025 07:47 AM

Hi @arunkulal 

 

I'm not sure where this default setting has been configured, but I think once a user ticks the box, it will be set as their preference.

 

DrAtulGLNG_1-1747838868746.png

 

 

DrAtulGLNG_0-1747838762132.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ankur Bawiskar
Tera Patron
Tera Patron

‎05-21-2025 08:21 AM

@arunkulal 

check if this link helps

How to set Global Search to Global scope ONLY after impersonation for a particular user. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

arunkulal
Tera Contributor

‎05-22-2025 06:24 AM

@Dr Atul G- LNG  & @Ankur Bawiskar  Not working, Planning to create the High Case.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to arunkulal

‎05-25-2025 01:54 AM

Hi @arunkulal 

 

Log a case please.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls