How to set Global Search to Global scope ONLY after impersonation for a particular user.

[Srinivas_S]

Hello Everyone!

I have a requirement, where I want to set Global Search to global scope only without having any dropdown once impersonated with any user Ex: ITIL User.

Once ITIL User impersonates, that user can see the search bar with two options, one is Global and other is Service Operations Workspace. By default, SOW is selected and the user can change it to global but I want to show/set it to only global for the user. Could anyone please help me?
@Community Alums 

Thank you

[Zmud1]

Hi, I have very similar request. Have you found any solution to this?

[Pradeep Thipani]

Hi @Zmud1 ,

You can set global search only one instead of two(SOW). follow below steps:

 Deactivate workspace module filter on header then you can hide search option for SOW. 

https://<<your Instance>>.service-now.com/now/nav/ui/classic/params/target/sys_polaris_menu_config_list.do%3Fsysparm_nostack%3Dtrue%26sysparm_userpref_module%3D0d4458b1070230105fca5d1aead3003b

https://<<your Instance>>.service-now.com/sys_polaris_menu_config.do?sys_id=63242b61c3133010cbd77096e940dd23&sysparm_view=&sysparm_record_target=sys_polaris_menu_config&sysparm_record_row=4&sysparm_record_list=ORDERBYorder&sysparm_record_rows=5

Thanks,

Pradeep

[Zmud1]

@Pradeep Thipani  hi, I don't want to remove the global search. I want to make the other workspace search context the default, similar that is in SOW. How is it done in SOW?

[mdsat5]

hi All

Try this link

sys_ux_screen.LIST and search the search results default mark inactive . Service operations workspace can remove in the global search