Defaulting the Global search in SOW (Service Operations Workspace)

[arunkulal]

Hello Service now family,

                        I've received a new requirement from the client related to service operations workspace. They would like Global search to be set as the default search option, even in Service operations workspace view / page. As I'm new to workspace, I'd appreciate your guidance on how to implement this. 

[Dr Atul G- LNG]

Hi @arunkulal 

I'm not sure where this default setting has been configured, but I think once a user ticks the box, it will be set as their preference.

[Ankur Bawiskar]

@arunkulal 

check if this link helps

How to set Global Search to Global scope ONLY after impersonation for a particular user. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[arunkulal]

@Dr Atul G- LNG  & @Ankur Bawiskar  Not working, Planning to create the High Case.

[Dr Atul G- LNG]

Hi @arunkulal 

Log a case please.