Disable "Provide Feedback to ServiceNow" in the Help Center

[Ethan Metcalf]

Hi All,

We have recently upgraded our Development instance to Vancouver. We came across "Provide Feedback" at the bottom of the Help Center during our testing. After some investigation, I found the Provide feedback to ServiceNow documentation that says this functionality will send the feedback to ServiceNow. Our worry is that when we upgrade production our users might use that thinking they are providing our admin team feedback when it actually provides the feedback to ServiceNow. 

Is there a way to disable that "Provide Feedback" button or at a minimum hide it based on a role?

Thanks

Ethan

[Viswa2]

Give a try by setting the value to false in below system property.

com.glide.sn_help.panel.show_feedback

[Ethan Metcalf]

This did not work for me. After I set the property to false, I even opened a new browser and signed in with a non-admin user and the option was still there.

[Maheshsharma]

Same requirement. I too have tried disabling the property, didn't work.

[Maheshsharma · Accepted solution]

Solved it.

Follow this process:

       property name: glide.ui.product_feedback_enabled 

       change application scope to: Polaris app shell

then set the property value to false.

Mark as helpful if worked.

Best Regards,

Mahesh Sharma.