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Custom Playbook

Hi All, is there anyone who managed to actually get playbook component up and running in custom page with custom playbook? Not Playbook in Related List and not Playbook in contextual side bar with OOB tables, but full-fledged custom page with custom ...

Declarative Action Open Modal After Form Validation

I created a declarative action to open a modal. I overlooked that I need to validate the form for all required values first. What is the recommended best practice in this case? Can I first validate the form then conditionally open the modal, using my...

bdshan by Tera Expert
  • 1182 Views
  • 2 replies
  • 1 helpfuls

Add Related list button on Agent Workspace for HR case management

Hi All, We have a requirement to add an "Add Jira Tickets" button to the Jira Tickets related list (relationship: Parent → HR Case) on the HR Case form.When the "Add Jira Tickets" button is clicked, it should display a list of all Jira tickets that h...

Community Alums by Community Alums  
  • 2790 Views
  • 10 replies
  • 0 helpfuls

Dispatcher Workspace

Hi all,I’m working in the Dispatcher Workspace in ServiceNow Field Service Management.Right now, the Dispatcher view shows all users assigned to a Service Territory – this includes technicians, dispatchers, and initiators. I have these requirements:I...

How to clone CSM/FSM Configurable Workspace

I wanted to create an custom agent workspace, which is going to be similar to CSM/FSM Configurable Workspace or Service Operations Workspace, but this can be customized accordingly. Can someone help me, how to clone it and modify it according to requ...

Menu & containers jittery?

Hello,Does anyone else experience a jittery dropdown menu or containers slightly resizing when a menu is selected? And if so, is there a way to fix this? Naturally when I went to post this, I couldn't recreate it for a screenshot... Thanks to anyone ...

Kristin J by Mega Sage
  • 759 Views
  • 2 replies
  • 1 helpfuls