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Enabling Next Experience for Specific Agent Groups

My organisation is curently running ServiceNow Xanadu Patch 9a in our Test Environment. We have enabled Service Operations Workspace and Next Experience UI. However, Next Experience is now turned on for all agents by default and turning it off can on...

NeeleshP by Giga Contributor
  • 1067 Views
  • 2 replies
  • 1 helpfuls

Resolved! Global Search Functionality in Next Experience

Hello everyone, I've encountered an issue that's giving me some trouble. I've configured the global search functionality to operate on custom tables, and it's functioning perfectly in the default view of the instance. However, when "glide.ui.polaris....

Ya_Ga by Tera Guru
  • 17531 Views
  • 6 replies
  • 2 helpfuls

Refresh CI field on change record when state changes

Configuration item(reference) on a change record is selected as dynamic CI group on a new state of a change. When the state changes, the CI value need to be refreshed so that any change on that dynamic CI group gets applied in the change record. Plea...

Pavithra Ds by Tera Contributor
  • 702 Views
  • 1 replies
  • 0 helpfuls

Configuring Record selection Modal for List field

Hey, I am in a situation where I want to configure, and ideally pass, a generated query string to a filter (in a record selection modal.)The use case here would be to open the modal and select a facility record from a list with a 'pre-applied' filter...

Entity_01_0-1756392254382.png Entity_01_1-1756392377447.png
Entity_01 by Tera Contributor
  • 739 Views
  • 1 replies
  • 0 helpfuls

Work Notes for Call Records

Is there a way to add a Work Notes field or something similar to Call records? At our Help Desk, when we FYI a Call, we add comments in the Description or Short Description field. So, if another team member checks the Call, they can see why someone e...

Louis V by Tera Contributor
  • 887 Views
  • 1 replies
  • 0 helpfuls

Heatmap not working with Dashboard widget Clicked

In UI Builder, I've added a Dashboard to my page and have configured "Use default redirections" to false for it. I have then added an event for Dashboard widget Clicked > Execute - Client script > Dashboard Widget Clicked. Here's the issue: everythin...

TraciW by Tera Contributor
  • 925 Views
  • 1 replies
  • 0 helpfuls