Discuss button not working for sidebar discussion
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12-09-2022 06:26 PM - edited 12-10-2022 02:52 PM
Hi All,
Am able to add Discuss button on Service Operations workspace on Incident record. However, When I click on the discuss button the dialog window to start the sidebar discussion doesn't appear. Am attaching the images for UX form actions layout. Please let me know if I have to make any specific configuration to make the dialog window work on click on the discuss button.
@Samyuktha Reddy - Please help me here with some pointers
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12-14-2022 08:38 AM
If anyone looking for a solution below article helped me to achieve it.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249
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02-01-2023 03:27 PM
Suganya,
Thanks for the KB. That worked for me, also. I would think something like this would be an entry in the main Sidebar FAQs.
Marshall
