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Enhancing Impersonation Capabilities

Kass3m
Tera Expert

Is there a way to limit impersonation access by an assignment group: such as one can only impersonate a hiring manager in Lifecycle events but not Risk managers or admins?

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Kass3m 

 

OOTB any user who has an impersonator role can impersonate any other user except a NON-Admin cant impersonate a admin. I don't think there is any way to restrict that.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Aaron Dalton
Tera Expert

You can edit the canImpersonate() method in the global.ImpersonateEvaluator Script Include. That'll let you define rules to allow/disallow impersonation based on almost anything. For example, in my PDI, I edited the method to the script below and it prevented the oob admin user from impersonating anyone at all. 

 

Note: I did notice that the "Impersonate user" button still shows up, but the evaluation is done on impersonate. So when I actually chose a user to impersonate, I received the error disallowing the impersonation.

 

/sys_script_include.do?sys_id=7d8bd212673202006c45322b43415a18

 

canImpersonate: function(currentUser, impersonatedUser) {

	if (gs.getUserName() == 'admin')
		return false;
			
	return true;
}