Even though the dropdown with none is selected, the none choice is not shown

Rain Vaine · ‎12-13-2022

Hello experts,

In one of my PDI I have observed that "none" choice is not being displayed even though the "dropdown with none" choice specifications is selected.

Do you have also experienced this issue in any San Diego or Tokyo instances?

Thanks,

Regards,

Vaine

-O- · ‎01-03-2023

If you are still interested in finding out the answer, that is because of the choice with special value NULL_OVERRIDE. If you remove that choice or set it to inactive=true, you will get back the -- None -- entry. This is valid for any choice field actually.

View solution in original post

SuhasPSalunkhe · ‎12-13-2022

There might something which removes NONE dynamically.

Please check other client script.

Rain Vaine · ‎12-13-2022

Hello,

I haven't created any client script for that regard and this is a fresh PDI instance. Thankss

jaheerhattiwale · ‎12-13-2022

@Rain Vaine Its ServiceNow behavior. We cannot keep the language as None. So they are defaulting it to English.

Please mark as correct answer if this solves your issue.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

Pavankumar_1 · ‎12-13-2022

Hi @Rain Vaine ,

That is the Out of the Box language field and it is System English by default. Users with language as None means users without any language and that is not possible. If you create custom field you will have None option.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar