Even though the dropdown with none is selected, the none choice is not shown

Rain Vaine
Kilo Sage

Hello experts,

In one of my PDI I have observed that "none" choice is not being displayed even though the "dropdown with none" choice specifications is selected.

RainVaine_0-1670992907322.png

RainVaine_1-1670992930317.png

 

Do you have also experienced this issue in any San Diego or Tokyo instances?

 

Thanks,

Regards,

Vaine

  

1 ACCEPTED SOLUTION

-O-
Kilo Patron
Kilo Patron

If you are still interested in finding out the answer, that is because of the choice with special value NULL_OVERRIDE. If you remove that choice or set it to inactive=true, you will get back the -- None -- entry. This is valid for any choice field actually.

View solution in original post

10 REPLIES 10

Pavankumar_1
Mega Patron

Hi @Rain Vaine ,

If your issue got resolved close the question by Accepting solution and hit thumb icon then others will get benefited from this.
If not reply and share details.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Rain Vaine ,

If my response helped you to resolved the issue then close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Rain Vaine ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If not reply and share details.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Rain Vaine ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If not reply and share status of the issue.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Rain Vaine ,

Thanks for marking helpful. If resolved Accept the Solution and close the thread.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar