Hello everyone,
I’m writing this post because I really need your support. Let me explain the scenario in detail.
I am working within Manufacturing Repair Claim Management, and I need to modify the behavior of one of its Playbook Experiences.
On the form rendered by the Playbook, I have a string field where I would like to add a field decorator. The requirement is the following:
When the decorator icon is clicked, it should open a modal window
The modal should display a list of records from another table
When the user selects a record, the display value of that record should be populated into the string field
The issue I am facing is that I am unable to add the field decorator in UI Builder, because the Experience appears to load the form dynamically. Therefore, I do not have direct control over the form component configuration within the Experience page.
Could someone provide a detailed technical explanation of how this should be implemented in Next Experience?
I am relatively new to ServiceNow Next Experience architecture, so a step-by-step explanation would be greatly appreciated.
Thank you in advance for your help!
