Global option unavailable in Polaris UI search

saikrishna00804
Tera Contributor

‎12-24-2024 03:15 AM

We used to have "Global" as an option in the Polaris UI search before which displayed the results in native UI. However, after logging in today we noticed that the only option available is "Customer Service Management Workspace" and it opens the record in CSM workspace.

 

Does anyone know how to enable the "Global" option?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-24-2024 03:28 AM

Hi @saikrishna00804 

 

Are you referring to this:

 

AGLearnNGrow_0-1735039729155.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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saikrishna00804
Tera Contributor
In response to Dr Atul G- LNG

‎12-24-2024 03:31 AM

Yes, thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to saikrishna00804

‎12-24-2024 03:34 AM

Hi @saikrishna00804 

 

https://www.servicenow.com/docs/bundle/xanadu-application-development/page/administer/ui-builder/tas...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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saikrishna00804
Tera Contributor
In response to Dr Atul G- LNG

‎12-24-2024 03:42 AM

Thank you. Could you let me know which experience should i enable this to make the Global option available?

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