Global option unavailable in Polaris UI search

saikrishna00804 · ‎12-24-2024

We used to have "Global" as an option in the Polaris UI search before which displayed the results in native UI. However, after logging in today we noticed that the only option available is "Customer Service Management Workspace" and it opens the record in CSM workspace.

Does anyone know how to enable the "Global" option?

Dr Atul G- LNG · ‎12-24-2024

Hi @saikrishna00804

Sorry, could you please share some screenshot to understand better.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎12-24-2024

https://www.servicenow.com/community/developer-forum/how-to-configure-global-search-in-workspace-to-...

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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