Global Search Functionality in Next Experience

[Ya_Ga]

Hello everyone,

I've encountered an issue that's giving me some trouble. I've configured the global search functionality to operate on custom tables, and it's functioning perfectly in the default view of the instance. However, when "glide.ui.polaris.experience" is set to true to enable the next experience view in the Vancouver version, the global search functionality doesn't behave as expected—it fails to display results. Interestingly, when I revert "glide.ui.polaris.experience" to false, returning to the old default view, the global search works flawlessly.

I'm wondering if there are any specific considerations I should keep in mind to ensure the global search functionality works seamlessly in the next experience view as it is the main requirement, or is it something that needs attention from the ServiceNow end?

Your assistance with this matter would be immensely appreciated.

Thank you!

[Akki5]

Is it resolved? Means I have encountered same issue when I'm searching any record by entering the record number and press enter in next experince it doesn't redirect me to that record. this is happening for me when we have upgraded our instance into Washington DC. Please let me know if you have any solution to resolve my problem

[Ya_Ga · Accepted solution]

The Next Experience has different global search configurations comparing to core UI, make sure you follow the following documentation to add the table that you are looking for. so that, it is visible when you search for it.

Search settings filter and group global search results by table (servicenow.com) If you add the table to "sys_search_source.list' and then add the search source to "m2m_search_context_config_search_source.list" and make sure your table is text indexed.

After performing the steps in the documentation, you should be able to see the records from the table you added.

Hope it helps!

[precious1]

Hi Yaswanth,

Are cases supposed to be added to the Global search when "glide.ui.polaris.experience" is set to true? Followed the above steps but still no luck. The search results only show info from ITSM applications not Cases.  Cases only come ups if I've selected the CSM/FSM configurable workspace and Service Operations Workspace but the requirement is to have results in cases also come up on Global as it the default search group for business

 

[precious1]

I came right with this after all.

Thanks