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Hide attachment format types message on attachment field in workspace

Ben Cervantes
Tera Expert

Screenshot 2026-08-03 140350.png

Is there a way within a workspace to hide or edit the attachment format type message? 

3 REPLIES 3

RaghavendraGund
Tera Contributor

Hello @Ben Cervantes 

Can you please be more Specific

What surface is this: catalog item/workspace record form, or some other UI Builder page, or Employee Center, etc? The Submit button suggests a catalog-style form rather than a record form.

What's the instance's release? The one I'm on is Australia, and it's possible this helper text was added in a later family.

Answer these questions and i can try to reproduce 

Regards
Raghavendra G

Tanushree Maiti
Tera Patron

Hi @Ben Cervantes 

 

Your attached screen shot is not readable. Could you please attach it again?

 

Refer this KB ,if helps:

KB0718013 How to restrict specific file name extensions or file types on a ServiceNow instance 

 

If you want a custom error message or want to intercept restricted formats on the sys_attachment table, you can create Before Insert BR-> checking current.file_name type -> based on that Display your custom message.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Ankur Bawiskar
Tera Patron

@Ben Cervantes 

which form is this?

your image is not clear.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader