Hide Template option for a specific table in workspace

manoharsnow · ‎09-15-2025

Hi Team,

I want to hide Templates component for a specific table in CSM workspace. How to achieve this?

Best Regards,

Manohar

Shruti · ‎09-15-2025

Hi @manoharsnow ,

Navigate to sys_ux_page_property.LIST

Create a new property "inlineTabExclusion" . Update the value to exclude the tables

Refer to the documentation - https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

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Dr Atul G- LNG · ‎09-15-2025

Hi @manoharsnow

Do you mean in the sidebar? If yes, then I believe it can either be hidden for all users or visible to everyone—there’s no option to hide it for specific users only.

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Shruti · ‎09-15-2025

Hi @manoharsnow ,

Navigate to sys_ux_page_property.LIST

Create a new property "inlineTabExclusion" . Update the value to exclude the tables

Refer to the documentation - https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

nataliyee · ‎09-16-2025

Hi @Shruti , I have tried this, and unfortunately, it is not working. Did you try this solution on your PDI?

Shruti · ‎09-16-2025

Hi, yes I have tried.. can you please share the screenshots