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Hide Template option for a specific table in workspace

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manoharsnow
Tera Contributor

‎09-15-2025 06:28 AM

Hi Team,

 

I want to hide Templates component for a specific table in CSM workspace. How to achieve this?

 

Best Regards,

Manohar 

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Shruti
Mega Sage
Mega Sage

‎09-15-2025 10:26 PM

Hi @manoharsnow ,

Navigate to  sys_ux_page_property.LIST

Create a new property "inlineTabExclusion" . Update the value to exclude the tables

Shruti_0-1758000316623.png

 

Refer to the documentation - https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

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nataliyee
Tera Contributor
In response to Shruti

‎09-16-2025 04:03 AM - edited ‎09-16-2025 04:13 AM

Thank you for coming back to me @Shruti . I have created a new property to exclude attachments and templates under the incident table, but as you can see, they are still available. 


Screenshot 2025-09-16 at 12.01.32 pm.png

 

Screenshot 2025-09-16 at 12.01.09 pm.png

 

UPDATE: there was a missing "[" in my code. It's working now, thank you!

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Ankur Bawiskar
Tera Patron
Tera Patron

‎09-15-2025 10:47 PM

@manoharsnow 

share screenshots please.

check response from @Shruti  

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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