I need to hide the buttons (UI Actions) when viewing a ticket (in this example a Customer Service Case (CSM)). I need a "view" interface for agent needing to see case information, but not interacting with the case in any way.
As I see it, it should be simple using a Workspace View Rule.
I configure this Workspace view rule, telling it to open the "Major Case" view and hide the UI Actions. I know it execute, because it do open in the "Major Case" view.
But still the buttons (UI Actions) are visible, and works if the user click them.
Did I misunderstand how this is supposed to work? Example made in Utah instance.
Not sure, but I'd give it a go on this UI Action example:
https://<instance-name>.service-now.com/nav_to.do?uri=%2Fsys_ui_action.do%3Fsys_id%3D8513fcd0773b301...
UI Action:
Include/Exclude for a view:
Alternatively you can try these checkboxes:
