Hide UI Action "Propose Solution" in Case Type

Giuseppe Mastro · ‎07-23-2025

HI All

I have defined a new Case Type in CSM module. For this Case Type I need to disable the UI Action "Propose Solution". As suggest in Guided Setup I try to add the script include call in the UI action condition for this.

But Condition lenght is 254 char and when I add condition the total the length is greater.

How I can solve this?

Regards

Dr Atul G- LNG · ‎07-23-2025

Hi @Giuseppe Mastro

Any specific reason to hide the UI action?
You can go to UI Actions and deactivate the desired action from there.

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giuseppem · ‎07-23-2025

I have different Case Type. A case type does not include Resolved state so I need to hide UI Action. I can't disabel UI Action if need for different CT

GlideFather · ‎07-23-2025

@giuseppem isn't a new case type also a new table?

You can uncheck the inheritance from the Case table and left it out for this Case Type

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GlideFather · ‎07-23-2025

@giuseppem
you could create a copy for that case type that would be inactive and it would have the active one in the overrides field:

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