How do I determine what happens when I click an item in a list menu?

MagnusSchlamovi
ServiceNow Employee
ServiceNow Employee

‎07-27-2023 02:52 PM

I am in a workspace clicking the first link on any row in a list. For some lists, the record will open up in the workspace itself. For other lists, the record will open in the Classic UI.

 

How do I configure whether one or the other (or something else entirely) happens when I click this link?

 

 

MagnusSchlamovi_0-1690494564935.png

 

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11 REPLIES 11

Kalyani Jangam1
Mega Sage
Mega Sage

‎07-27-2023 11:53 PM

Hi @MagnusSchlamovi 

You can use filter in advanced view as per your record requirement like below

Screenshot 2023-07-28 at 12.19.25 PM.png

Please check and Mark Helpful and Correct if it really helps you.

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MagnusSchlamovi
ServiceNow Employee
ServiceNow Employee
In response to Kalyani Jangam1

‎07-28-2023 12:33 AM

Hi @Kalyani Jangam1 

 

This filter determines which records are displayed, but not which view they open in (workspace or Classic UI).

Am I missing something?

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MagnusSchlamovi
ServiceNow Employee
ServiceNow Employee

‎07-27-2023 11:54 PM

Correction:

The title of this post should be: "How do I determine what happens when I click an item in a menu in a configurable workspace"?

The list menu is the menu on the left containing the list in question.

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