How to add edit button on interaction related list

[Gopal14]

Hi Team,

How to add edit button on interaction related list in case form.

I have tried below

Configure -> List control on interaction in case form. unchecked omit edit button

https://instacename.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=c824e55473212300cf4794e...

For above ACL, checked admin override as well.

However still edit button is not showing

any help, how to add edit button?

[Kieran Anson]

You would need to create a custom UI action for this as the interaction isn't directly related to a case record, but via 

interaction_related_record.

Is it common to relate an interaction from the case? An interaction is generally the entry point and would , from it's record, be related to something. This reverse on the focus of the starting point changes user behaviour. Additionally ServiceNow have accommodated for this in workspace.