How to add edit button on interaction related list

Gopal14
Tera Contributor

‎02-18-2025 09:24 AM

Hi Team,

 

How to add edit button on interaction related list in case form.

 

I have tried below

Configure -> List control on interaction in case form. unchecked omit edit button

Gopal14_0-1739899309174.png

 

https://instacename.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=c824e55473212300cf4794e...

 

For above ACL, checked admin override as well.

 

However still edit button is not showing

 

Gopal14_1-1739899454643.png

 

any help, how to add edit button?

 

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Kieran Anson
Kilo Patron

‎02-18-2025 10:07 AM

You would need to create a custom UI action for this as the interaction isn't directly related to a case record, but via 

interaction_related_record.
 
Is it common to relate an interaction from the case? An interaction is generally the entry point and would , from it's record, be related to something. This reverse on the focus of the starting point changes user behaviour. Additionally ServiceNow have accommodated for this in workspace.
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