How to add user details in the SOW

[Gopal14]

Hi Team,

I want to edit Caller section in Service Operations WorkSpace for Incident

In the caller section, after Name rightnow it is displaying timezone.

Now I want to show first name, then manager name, then timezone.

How to create another assist here

[Dr Atul G- LNG]

Hi @Gopal14 

Check this:

https://www.servicenow.com/community/developer-forum/where-would-i-go-to-modify-the-caller-card-in-t...

[Gopal14]

@Dr Atul G- LNG 

In this which record I need to update,

[Dr Atul G- LNG]

Hi @Gopal14 

It's not that straightforward. In the UI Builder, you can see the card, but to add a file, you need to make logic changes, which may impact upcoming upgrades as well.

https://www.servicenow.com/community/workforce-optimization-forum/configuring-the-caller-card-in-ser...

[Ankur Bawiskar]

@Dr Atul G- LNG 

If you duplicate an OOB variant/page then it should not impact in future upgrade I believe as it's a custom component.