How to add watchlist users also in My Lists in CSM portal

Gopal14
Tera Contributor

Hi Team,

 

How to add watchlist users also in My Lists in CSM portal.

 

Rightnow when I click on My Lists header menu, In All Cases right now it is displaying all the cases which you are the contact person.

Now if I am adding any person in watchlist of the cases, he is not in contact, Now I want watchlist user also able to view case in CSM portal under All Cases.

 

Gopal14_0-1740148170882.png

 

 

@Jaspal Singh @Community Alums @Anil Lande 

16 REPLIES 16

correct

@Kieran Anson 

 

Updated the script Include with contact as dymanic me

"contactDYNAMIC3a3138280f3e10103ff81b41ff767e9f"

Gopal14_1-1740552282366.png

updated the script include name in widget also

Gopal14_2-1740552332958.png

 

In My Cases still it is showing watchlist user case also

Gopal14_4-1740552463050.png

 

Filter is also not applied here, in my cases

 

 

Gopal14
Tera Contributor

@Kieran Anson 

 

Do we need to update script include apart from query?

Did you clone the widget?

@Kieran Anson 

 

No, In the same widget only I have updated the script include name.

 

Do I need to clone the widget?