How to add watchlist users also in My Lists in CSM portal

Gopal14
Tera Contributor

Hi Team,

 

How to add watchlist users also in My Lists in CSM portal.

 

Rightnow when I click on My Lists header menu, In All Cases right now it is displaying all the cases which you are the contact person.

Now if I am adding any person in watchlist of the cases, he is not in contact, Now I want watchlist user also able to view case in CSM portal under All Cases.

 

Gopal14_0-1740148170882.png

 

 

@Jaspal Singh @Community Alums @Anil Lande 

16 REPLIES 16

Gopal14
Tera Contributor

@Kieran Anson 

 

Now I have cloned the widget and used that widget in csm_my_lists page. 

Gopal14_3-1740649272278.png

 

Still it is showing in same way, means watchlist case is still able to view in my cases.

 

Question: After creating query rule for watchlist, do we need to use it anywhere in script include

 
 

 

Hi @Kieran Anson 

 

Created new separate menu called "My Watchlist Cases", right now it is showing all the cases

 

Gopal14_0-1740475499285.png

 

Gopal14_1-1740475626141.png

 

How to add condition in script include to show only cases which logged user is in watchlist