How to clone CSM/FSM Configurable Workspace

[ashish-dadhich]

I wanted to create an custom agent workspace, which is going to be similar to CSM/FSM Configurable Workspace or 

Service Operations Workspace, but this can be customized accordingly. 

Can someone help me, how to clone it and modify it according to requirement? 

[Dr Atul G- LNG]

Hi @ashish-dadhich 

Cloning will be hectic as, you need to change all OOTB places, better create a new WS from UI builder.

May i know reason to clone?

[ashish-dadhich]

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@Dr Atul G- LNG wrote:

Hi @ashish-dadhich 

Cloning will be hectic as, you need to change all OOTB places, better create a new WS from UI builder.

May i know reason to clone?

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If I will start creating all the components on workspace which are similar to other workspace from scratch, this might take a while and lots of rework.

[Community Alums]

Hi @ashish-dadhich ,

As per @Brad Tilton ,

You cannot copy or clone a workspace. Our recommendation is to use the default workspaces we ship and make variants of existing pages if you need to customize. You can also use page variants to show different versions of pages to different audiences.

Also, Refer to my answer to get an idea as to how it can be done:

https://www.servicenow.com/community/developer-forum/how-to-clone-a-workspace-when-an-agent-from-one...

[AmolJ]

When ServiceNow updates the original workspace; do the variants also receive that update? Thanks