How to configure the Phone setup in UI builder Agent Workspace for case management

Murugan Sundara
Tera Contributor

Hello All,

I am looking for the new customization or configuration of the Phone setup in UI builder.

I assume that the default setup is already available in the HR Agent workspace and the same way I am trying to bring it in the Agent Workspace for Case Management based on UI Builder but it is not working.

I am trying on my personal instance to bring this setup and please find the below screen shot for your reference.

Please check and let us know. Thanks.

 

HR Agent Workspace

MuruganSundara_0-1702021286747.png

 

 

Agent Workspace for HR Case Management (UI Builder)

MuruganSundara_1-1702021286754.png

 

Kind regards,

Murugan .S

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