how to customize workspace button

[rinathombar]

In Risk Workspace → Risk record → Related List → Risk Response Task:

• I created a new button to create a Risk Response Task.

• But the problem is:

  • When the task is created, it does not specify which task type to create.

  • In ServiceNow Integrated Risk Management, there are 4 types of Risk Response Tasks:

    • Accept

    • Mitigate

    • Transfer

    • Avoid

So I want the user to select the task type when creating the task.

If anyone want to know about this.

[Aditya_hublikar · Accepted solution]

Hello @rinathombar ,

I tried your requirnment for that i have created script include(client callable) , ui action with client side code its working.

Workspace client side code :

function onClick(g_form) {

    g_modal.showFields({
        title: "Create Risk Response Task",
        fields: [
            {
                type: 'choice',
                name: 'task_type',
                label: 'Task Type',
                choices: [
                    {displayValue: 'Mitigation', value: 'mitigation'},
                    {displayValue: 'Avoidance', value: 'avoidance'},
                    {displayValue: 'Acceptance', value: 'acceptance'},
                    {displayValue: 'Transfer', value: 'transfer'},
                ],
                mandatory: true
            }
        ]
    }).then(function(fieldValues) {

     var value = fieldValues.updatedFields[0].value;
// g_form.addErrorMessage(value);
	
        var ga = new GlideAjax('CreateRiskResponseTask');
        ga.addParam('sysparm_name', 'createTask');
        ga.addParam('sysparm_risk', g_form.getUniqueValue());
        ga.addParam('sysparm_type', value);

        ga.getXMLAnswer(function(response) {

            if (response) {
                g_form.addInfoMessage("Risk Response Task Created");
            } else {
                g_form.addErrorMessage("Task creation failed");
            }

        });

    });

}

Script include (client callable):

var CreateRiskResponseTask = Class.create();
CreateRiskResponseTask.prototype = Object.extendsObject(AbstractAjaxProcessor, {
 createTask: function() {

        var riskId = this.getParameter('sysparm_risk');
        var type = this.getParameter('sysparm_type');

        var tableName = '';

        if(type == 'mitigation'){
            tableName = 'sn_risk_mitigation_task';
        }
        else if(type == 'acceptance'){
            tableName = 'sn_risk_acceptance_task';
        }
        else if(type == 'avoidance'){
            tableName = 'sn_risk_avoidance_task';
        }
        else if(type == 'transfer'){
            tableName = 'sn_risk_transfer_task';
        }

        var task = new GlideRecord(tableName);
        task.initialize();

        task.short_description = "Risk Response Task - " + type;
        task.risk = riskId;
        task.assigned_to = gs.getUserID();

        return task.insert();

    },
    type: 'CreateRiskResponseTask'
});

You can also change code  as per your requirnment.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[rinathombar]

Hello

thank you aditya but as per user requirement is same  when risk assessment after risk response populate  create task option so need same in workspace view

if you know tell me where is risk workspace we can get this configuration

Regards

Rina

[Aditya_hublikar]

Hello @rinathombar ,

I thought you want custom ui action for this .

But in servicenow when you select response it automatically create response task , there we dont get any new button. Auto task creation functionality is also works in workspace.

[rinathombar]

Hello
can you give me number i have configured as per your but when click any one not gerenate task

thank you