How to direct "Go to list view" to agent workspace list view instead of the core UI view?

Shruthi22
Tera Contributor

‎11-21-2022 08:13 AM

Hi Team,

 

On the Agent Workspace for HR Case Management when we search for any keywords on the Global Search we get a list of search results as below. When we click on "Go to list view" the system redirects to the Core UI list view instead of the Agent workspace List view. How can we change this behavior? As I initiated the search from the 'workspace' I would expect the list view to be on the 'workspace'.

 

Shruthi22_1-1669046206459.png

 

 

Shruthi22_0-1669046137384.png

Thanks in advance.

 

Regards,

Shruthi

 

 

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3 REPLIES 3

Severin Reber
Tera Contributor

‎01-06-2023 05:23 AM

Hi @Shruthi22 

I am looking for exactly the same. I agree with you that it should link to the Workspace and not the Core UI. Have you found a solution?

Regards

Severin

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Community Alums
Not applicable

‎08-14-2024 08:23 AM

Same here, looking for a way to either alter this behavior or remove that button from the page. Anyone come up with a solution for this?

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KLackmaier
Tera Contributor

‎08-28-2024 12:29 AM

I just faced this challenge as well and would like to find out a way to guide the user to the workspace lists. Are there any news on that?

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