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Resolved! CIS-ITSM ??

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include: • Default • Major incidents • Self Service • Mobile What are these UI layouts called in...

bassantaboe by • Tera Contributor
  • 1317 Views
  • 1 replies
  • 0 helpfuls

Event Handler Condition - Advanced > "Conditionally"

Does anyone know what the "Event handler condition" should accept as a condition? There is no documentation I can find on this, all of the docs for event handling stop short of explaining this. What I am looking for is something like this@payload.fie...

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cagg by • Tera Guru
  • 4806 Views
  • 9 replies
  • 9 helpfuls

Facing issue on ui builder

 I am facing issue in xandu instance , scenario : I want to add tab on csm configurable workspace. i opened ui builder , opened the experience csm fsm workspace foundation ,I have duplicated the variant of Record.in Record I want to add new tab on th...

sony8 by • Tera Contributor
  • 1776 Views
  • 3 replies
  • 0 helpfuls

Xanadu Project workspace - All project showing empty

After Upgrading to Xanadu version - Project Workspace , All project doesn't show up.But Projects (pm_project) are available in Native UI. Tried Updating sn_pw plugin to latest version & repaired the plugin- but no luck.Any workaround this ? 

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Rajat21 by • Tera Guru
  • 2169 Views
  • 6 replies
  • 2 helpfuls

Best practices when duplicating variant in workspace?

Hi there, I duplicated an OOB landing page in an OOB workspace using the "Duplicate variant" option.  After this, I noticed that a lot of the UX configurations for that page got created in my update set.  This includes UX Event, UX Screen, UX App Rou...

JennyHu by • Tera Guru
  • 3560 Views
  • 2 replies
  • 1 helpfuls

Resolved! Time series X-axis inconsistent date formatting

Hello!I am using Time Series Data Visualization in HR Agent Workspace.The X-axis labels are inconsistent - some show full month names and other are abbreviated (e.g., November 2024 - Dec 2024...).It doesn't even seem related to available space, if I ...

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AijaRe by • Mega Sage
  • 2029 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get the sys_id on the catalog script include

I have a record producer that creates a new Major Incident, but I also need to create an outage from that incidentWhat I need is the sys_id from that incident because I'm using a script include to create the outage.My issue is that I'm receiving the ...

How do you translate a workspace title?

My team is wroking on a workspace for a client, and there is a requirement for it to be completely translated. However, I can't figure out how to translate the title that displays at the top between the navigator and the search bar (see screenshot). ...

d_ladou by • Tera Expert
  • 3567 Views
  • 5 replies
  • 1 helpfuls