How to import 'My Lists' from Agent workspace to Configurable Workspace

ThunderDev · ‎08-23-2023

We are making a switch from Agent Workspace to Configurable Workspace. We have a lot of users that have created several lists inside 'My Lists' (sys_aw_my_list) in Agent Workspace. We want to move those over into 'My Lists' (sys_ux_my_list) in Configurable Workspace.

I tried to create a script to accomplish this but the sys_ux_my_list is in a private scope "@servicenow/now-record-list-menu-connected". Therefore I cannot add cross-scope policy to the application and I cannot select the table from the dropdown.

Is there any way to accomplish this without having to either manually as an admin, impersonate each user and re-create the list or have the users manually re-create the lists inside configurable workspace?

ThunderDev · ‎10-19-2023

Hello ZB,

That is what I ended up doing. I manually exported the sys_aw_my_list and then edited the XML, changing the table name from <sys_aw_my_list> to <sys_ux_my_list> and removing the sys_id value so there's no duplicates and system will assign new sys_id on import to sys_ux_my_list table. After that I just imported the XML file with those changes/

This worked for me and we didn't see any issues after doing this. I did reach out to SN Support and they wouldn't recommend this and instead recommend to manually remake the list inside the new table.

In our situation, this saved a lot of time and energy.

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vDev · ‎05-30-2025

Yup only option now was to raise a hi case. They updated the can create on this scope from their end. Don't know why its setup like that now.

Priyanka Jha1 · ‎05-06-2025

hello @Jamie Stroud , I reached out the Now Support to make the enable the 'can create' and 'can update' checkboxes on the My UX Lists(sys_ux_my_list) table. After which I was able to migrate the data via script or data source.