How to remove "Encrypt with Module"

pramodkumar
Tera Expert

Hi All - we recently upgraded to Vancovuer and when we click on attachment icon in any record such as incident, change etc, we see an option to choose encryption. How can we turn this off?

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Thanks!

4 REPLIES 4

Maik Skoddow
Tera Patron
Tera Patron

Hi @pramodkumar 

please refer to the answer in the following similar question: https://www.servicenow.com/community/itsm-forum/forced-encryption-on-attachments/m-p/2626523 

Maik

Community Alums
Not applicable

Hi @pramodkumar ,

You can Navigate to All> System UI> UI Macros

Look for "optional_attachment_encrypt  ", then open the record:

SandeepDutta_3-1704769712091.png

update the optional_attachment_encrypt UI macro.

OOB config:

SandeepDutta_0-1704769672066.png

 

Updated: 

SandeepDutta_1-1704769672183.png

 

You also need to comment out these lines:

SandeepDutta_2-1704769672009.png

@Community Alums when we apply this logic, will it completely remove "encrypt with module" or will it hide just choices in it?

Hi @Community Alums 
What if we want to add this on the new table? How do we do it