Hi Community,
I need to remove some of the fields on the preview pane on the list view in SOW.
I tried changing the fields in 'workspace' view and i also tried implementing the solution provided in this thread -- Service Operations Workspace – How to “Edit” the p... - ServiceNow Community
However, the solution provided is kind of a customization in the UI Builder and I don't want to do any customization. Kindly help.
Hi ameybhaisar,
You can do this without making changes in UI Builder if you are fine with using the default SOW view. By default, SOW uses the sow form view to determine which fields are shown in the list preview pane. That's why changing the standard Workspace view doesn't affect the preview.
To change the fields, open a record from the same table in the Platform UI and go to Configure > Form Layout. Select the sow view, then add or remove the fields you want to show in the preview pane. Save the changes and refresh SOW.
If you want the preview pane to use a different view instead of sow, then UI Builder is needed. Open the Service Operations Workspace experience in UI Builder and find the relevant page collection for the list pane. Open the Multi Edit Form page variant and look for the formView property in the component configuration. You can change that value from sow to the name of the view you want to use.
If you go this route, I'd recommend creating your own page variant rather than changing the OOTB variant directly. That keeps the OOTB configuration untouched and makes future upgrades easier.
So if the goal is only to remove a few fields, changing the sow form layout is the simpler option. If the goal is to use another view completely, changing the formView property in your own UI Builder variant is the way to go.
If this helped, could you mark it as the solution or as helpful?
Kind regards,
Bo 🙂
