How to reset the default landing page for standard users

[David Lundy]

We're running the Washington D.C. build and would like to reset the default landing page for our users to be the same page as is used for the OotB install, such as that of the PDI.

The default page is currently the ITIL page our agent use, but this isn't appropriate for our standard users.

Can someone please point me in the right direction to make this happen?

[Shivalika · Accepted solution]

Hello @David Lundy 

You need to create a user preferences that applies to all users. In my our PDIs and in general the landing page is set to last visited dashboard. 

Please refer this KB Article for the same - 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683955

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @David Lundy 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE