Hello, I am having issues with creating UI actions in SOW. In agent workspace it was much easier. I'm looking to add a "Create work order" button from an Incident in SOW and am having issues. I'm not sure how to accomplish this.Any help would be appr...
Hi,I created new Tab within Contextual Side Panel: Now, I would like to access data from the associated Record so I can work with them. How do I do that in UI Builder? Lets say, I would like to have simple Stylized text component showing current tabl...
What do these blue dots in front of every record in Reference List view signify?
Hello folks.I have a requirement to highlight a field - short description in Incident list view within Service Operations workspace based on a condition. Condition: The record should be the recently viewed/modified by the user since last refresh.I t...
Hello All,I have a requirement to create a dashboard and need to visible in the service operations workspace in the Tokyo version, So, I followed below steps.1)Firstly I have copied all the pages in the platform Analytics workspace to service workspa...
I am working on a proof of concept macroponent for a Record Producer with a Custom variable. The custom variable will function similarly to a Multi-Row Variable Set, but with additional logic and validation (MRVS is insufficient for the clients' use ...
Hi guys, I have a form of a table record in a WORKSPACE, on which I need a button to export the record to PDF format and download it.I know we have url that helps to export the record to PDF (url is https://<instance_name>.service-now.com/<table_name...
Hi There, I have an inactive record related to change and global search is not able to provide me any result it says zero record. But when i try to search active record it does give me result. I have tried to change the condition in table 'sys_searc...
Hi all,Can you please suggest a possible reason why a user may not be able to view a Catalog item in SOW? I clicked on the Create Request button from the Incident in SOW form.A user has itil role and workspace_user.Thank you!
HiWe have created a custom workspace using app engine studio and published it to my company apps.After Installing it in other instance, Dashboards in that workspace is not loading.
I am setting up a workspace experience for my client usecase. I have utilized LIST UIB component.I need to open a the form in platform view when clicked on a row. I am unable to find "Row Clicked" event under events tab of the component to achieve th...
Has anyone had any problems with editing their favorites in the Next Experience UI? Sometimes the drag and drop functionality just stops working for some users and returns for an unknown reason. I've been unsuccessful in trying to reproduce this pro...
Hello All:I have a UI action in both Classic UI and Workspace that allows an agent to download a document from the sys_attachment table. The doc is not directly attached to the case but to another record that is related to the case.For the classic UI...
Hi all,I noticed that the Roadmap UIBuilder component has a separate installation.What is the license/subscription required to use it in customer production environment? Thanks for any help. C.
In the landing page Overview, can we create tabs under Overview section to show different statistics and can we include SLA stats also in this?