Resolved! Is it possible to change which Portal the Service Operations Workspace looks at?
It is currently pointed at Service Workspace Portal, is it possible to change this to a different portal?
Forum Posts
Service Operations Workspace Experience with UI Builder Customization Issue
Hi Everyone I am stuck on a issue and need your inputs/resolution for this. On Service Operations Workspace - Change module when we click on 'Create New' button, create-change-request-page is opened and User can select the template/model and click ...
What to do when UI Builder Page and Variant not able to duplicate?
Hi Everyone, I want to customize a incident record page and I am following this documentation line by line (https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/service-operations-workspace/concept/customize-the-incident-r...
How to configure chat in service operations workspace
After going through the docs, I installed a plugin then after I can see a inbox below the list Icon in service operations workspace but it is only visble to me. Is this have any applicability like lists?
Set required parameter on home page UI Builder
hello, I have recently started working with UI Builder and I am not able to find something in particular since many time now.How to set the required parameters on the home page? When you are directing from one page to another it is easy, you just add...
Resolved! Service operations workspace is not same for all the users
We did some customizations and plugin installations in the instance but additional plugins and additional list menu configuration are only visible to me and it is not visible for other users. Please let me know if any Role permissions is required or ...
Resolved! Can we trigger script action from UX Component?
Hello Guys,My use case is to copy the child tickets work notes to parent ticket on click of Custom UX Modal buttonFor that I'm using api.emit() function in UX client script but seems it triggers only UX events.I know we can achieve this using async B...
Default Dashboard on Login to Next Experience
Hi All, We've recently loaded Tokyo - great! We have set the glide.next_experience.user_selected_landing_page_enabled system property to TRUE to allow users to change their landing page via their preferences. We have also set the glide.login.home sys...
Resolved! How do I edit the text on the OOB SSO login page
I would like to change the text at the bottom of the SSO Login page from "Use User Name and Password" to "Use Local Login".How do I do this?
Resolved! Apply dynamic filter based on data pill/filter component in UI Builder portal experiance
Hi Experts,I am building a page using portal experience in UI Builder.I am having difficulties to do apply dynamic filter conditions based on pill component (Under repeater using Biz Services table as Data resource 1 ) selected value (sysID , which I...
Hide Workspace List "New" Button
I am trying to hide the "new" button in specific lists in the SOW Workspace. Previously this was done with the "New Button List Exclusion tab" and I can't find the version of that for the new Workspace. I have been able to hide all actions with the U...
Resolved! Agent Workspace Simple List
Hi All,I need help with Agent Workspace.I have created a new experience, but I am not able to link it to the list if someone clicks on the components. I need to set up the event handles to open the simple list of records with the current filters whic...
Solution onchange ui macro for UI Builder/SOW
We have a ui macro on the Configuration Item field that when the field changes (using ref_contributions dictionary attribute) it displays a button that opens a list of incidents that are also associated with the CI. We are planning on switching over ...
Why Doesn't Service Operations Workspace Display ITSM Tiles?
My Service Operations Workspace home page view does not display ITSM tiles as expected. It does display ITOM tiles. This is on an instance that has been upgraded to Utah and has no known customizations in this area. The page looks like the screen pri...
HR Workspace how to change color of journal fields
Hi community,I am configuring Agent workspace for HR Case Management for a client and have run in to an issue.I am looking for a way to change the color of the input field in the compose section. Using the following guide (here) i have managed to use...
