How to specify the view for a record
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04-10-2025 05:22 AM
I've used this excellent guide to build a new workspace for my team:
https://www.servicenow.com/community/next-experience-blog/workspace-essentials-create-a-custom-confi...
I want to be able to specify a particular view when an incident is opened.
Does anyone know how I do that?
Thanks
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04-10-2025 05:26 AM
Hi @spike
https://servicenowguru.com/client-scripts-scripting/change-form-view-client-script/
https://www.servicenow.com/community/itsm-forum/change-view-when-creating-a-new-incident/m-p/2647113
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04-10-2025 05:34 AM
It's already mentioned in the same link you shared. Step #9
Workspace Essentials: Create a Custom Configurable Workspace from Scratch
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04-10-2025 06:12 AM
That just relates to the lists though does it not? If something is being clicked through a visualisation then that's not going to be picked up?
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04-10-2025 05:37 AM - edited 04-10-2025 05:39 AM
this link has solution, try that from Titus
Change View for Record in Workspace
You can also check this for OOTB Service Operations Workspace, it's configured as sow
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader