+ icon to create a new Interaction should be replaced by the case type selector in config. workspace

Gaurav_S0107
Tera Contributor

Hi,

I have a requirement where the "+ icon" which is used to create a new interaction should be replaced by the case type selector(mainly multiple-select) in CSM/FSM Configurable Workspace.

Below showing the "+ icon" in CSM/FSM configurable workspace: 

Gaurav_S0107_0-1722572403437.png

 

Expected behavior is:

After clicking on "+icon", case type selector pop-up should appear, like:

 

Gaurav_S0107_2-1722572580800.png

Any suggestions/help, how to acheive this ?

 

Thanks in Advance.

 

 

5 REPLIES 5

Patrik, thanks a lot. This worked for me!