+ icon to create a new Interaction should be replaced by the case type selector in config. workspace
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2024 09:25 PM
Hi,
I have a requirement where the "+ icon" which is used to create a new interaction should be replaced by the case type selector(mainly multiple-select) in CSM/FSM Configurable Workspace.
Below showing the "+ icon" in CSM/FSM configurable workspace:
Expected behavior is:
After clicking on "+icon", case type selector pop-up should appear, like:
Any suggestions/help, how to acheive this ?
Thanks in Advance.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2025 04:08 PM
Patrik, thanks a lot. This worked for me!