IN SOW WORKSPACE I HAVE TO ADD THE QUICK MESSAGE.

[Community Alums]

I need to add a quick message when sending an email through the service operation workspace. Please Help me to achieve this task

[Ravi Chandra_K]

Hello @Community Alums 

You can search for a quick messages module in filter navigator and add a Quick message and give conditions.

Please refer below youtube video:

https://youtu.be/2NsYvE0T5Qs?si=Tj0LP-gqjT3t8R8h

Please mark the answer as helpful and correct if helped. 

Kind regards,

Ravi Chandra 

[Community Alums]

Hello @Ravi Chandra_K  sir 
Actually, i have to implement this in Service Operation Workspace