Is it possible to change which Portal the Service Operations Workspace looks at?

[David Holmes]

It is currently pointed at Service Workspace Portal, is it possible to change this to a different portal?

[Brad Tilton · Accepted solution]

It appears that the /swp portal is hardcoded into the custom iframe component that the SOW uses. If you absolutely have to change it you'd probably need to create a new record page variant with the oob iframe component. You would lose some functionality in that case, though.

[David Holmes]

Thanks Brad

[Shruti Kamboj]

Hi David,

Did you got the solution for same? I am also trying to add other Portal instead of swp to Agent Workspace?

[David Holmes]

Hi Shruti, we just went with using the /swp portal. It may be worth trying what Brad suggested in the second part of his reply.