License Question

vidhya_mouli
Tera Sage

2 hours ago

Does opening a form in workspace consume license.

Requirement: User will create incident from Work Order. The issue is that if somebody works on EAM workspace, they will not have CSM license. So will opening a incident form consume license?

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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @vidhya_mouli 

The answer is both yes and no. From a workspace (WS) perspective, only users with a valid license can access it. However, if you are making changes or need to update records other than your own, licensing required.

As a rule of thumb, for any licensing-related questions, it’s best to connect with your ServiceNow account representative.

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Dr. Atul G. - Learn N Grow Together
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