Link in the annotation

[vidhya_mouli]

Link in the annotation

<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>

I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses this in Workspace). Why? How can I make it open in a new tab instead?

[Dr Atul G- LNG]

Hi @vidhya_mouli 

https://www.servicenow.com/community/developer-forum/would-like-a-url-in-workspace-to-open-in-a-new-...

https://www.servicenow.com/community/developer-forum/open-new-window-in-agent-workspace/m-p/1422575

[vidhya_mouli]

Thank you for sharing. But this requires UI Action. I want to do it through annotation.  

[Dr Atul G- LNG]

Did you try with @kalanidhikr solution

[kalanidhikr]

Hello @vidhya_mouli ,

Replace  the link with this 

var str = '<a href="//' + instance + '/esc?id=kb_article&sysparm_article=KB0010066" target="_blank" rel="noreferrer noopener">Incident Escalation and Severity Matrix</a>';

If my response helped mark as helpful and accept the solution