Link in the annotation

[vidhya_mouli]

Link in the annotation

<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>

I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses this in Workspace). Why? How can I make it open in a new tab instead?

[vidhya_mouli]

This works in the backend. Even a simple_blank is enough for backend. But I am trying to make it work in Workspace. Looks like this is not possible because of some interceptor in workspace.

[Ankur Bawiskar]

@vidhya_mouli 

please share your response for my below comment

[Ankur Bawiskar]

@vidhya_mouli 

you already added target attribute as _blank

This will work in new tab in native

share how you added annotation and how it's showing in form in workspace

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[vidhya_mouli]

[Ankur Bawiskar]

@vidhya_mouli 

I believe target=_blank is not considered within workspace

when you use in native it will open link in new tab as browser supports target attribute and javascript understands that.

Workspace has some limitations in this,

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏