Link in the annotation

[vidhya_mouli]

Link in the annotation

<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>

I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses this in Workspace). Why? How can I make it open in a new tab instead?

[vidhya_mouli]

This works in the backend. Even a simple_blank is enough for backend. But I am trying to make it work in Workspace. Looks like this is not possible because of some interceptor in workspace.

[Ankur Bawiskar]

@vidhya_mouli 

please share your response for my below comment

[Ankur Bawiskar]

@vidhya_mouli 

you already added target attribute as _blank

This will work in new tab in native

share how you added annotation and how it's showing in form in workspace

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[vidhya_mouli]