Link in the annotation

[vidhya_mouli]

Link in the annotation

<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>

I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses this in Workspace). Why? How can I make it open in a new tab instead?

[Tanushree Maiti]

Hi @vidhya_mouli ,

Use following link as per this community post.

<a href="//<YOURINSTANCENAME.service-now.com>/esc?id=kb_article&sysparm_article=KB0010066" target="_blank" rel="noreferrer noopener">Incident Escalation and Severity Matrix</a>