Lookup Select Field showing SysID in Next Experience UI

Greg Malinowski
Tera Contributor

Hello,

I have a Catalog Item configured with a Lookup Select Box. In the Classic UI, on RITMs, this Variable shows the name of the selected items, but when I promote the Catalog Item to another environment where Next Experience is enabled, I see the sys_id, instead.

Does anybody know the cause for the disparity?

7 REPLIES 7

Yousaf
Giga Sage

Hi Gren,

Please Check in the dictionary which field has display checkbox checked?

find_real_file.png


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Thanks for the reply, Yousaf. I didn't think Variables showed up in sys_dictionary, but here's the configuration of the Variable.find_real_file.png

By contrast, here's what I'm getting in the RITM. (Yes, the underlying record has a Name field which is populated):

find_real_file.png

Can you try changing lookup value field and try 


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When I change the Lookup Value Field to "name", it does show "name" on the RITM, but isn't this supposed to be the purpose of the Lookup label field(s)?

find_real_file.png

Again, in an instance without Next Experience, this works the way I expect, but in an instance with Next Experience, it feels broken.

I know there are several things that have to be manually turned on/off with Next Experience. Is this maybe one of them?