need to hide the Details tab from the HR Agent Workspace

[vikasgc1999]

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.

Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

[vikasgc1999]

We already informed they confirmed they don't want 

[Ankur Bawiskar]

@vikasgc1999 

then you will require to handle this using UI Builder, ensure you are in scope "Agent Workspace for HR Case Management"

Below is working solution and steps

-> visit this page variant "Case SRP" in UI Builder

https://instanceName.service-now.com/now/builder/ui/edit/experience/8ad40be90fe120102208555db4767e7b/ca1b8b0c0ff120102208555db4767e23/6103b475eb3011106eb96bf3a252282b

-> then click Settings and Duplicate it

-> Give some name and in the newly created variant give condition so that this variant is used by your particular HR table, then click Apply and click Save at bottom

-> Go to Editor mode again and Click on Details tab and then on Right Side Click Tabs

-> Click the Edit and Disable the Details tab

Output: The Details Tab is gone for Total Rewards HR Case records but it's present for other HR Table record

see this gif for last few steps and the output

I believe I answered your question and now you can mark my response as correct

[Ankur Bawiskar]

@vikasgc1999 

Hope you are doing good.

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