Next Experience performance related issues

[Neil10]

We upgraded to San Diego in May and are now looking at enabling Next Experience and have this enabled for 100+ users so far however, before we enable it for 50,000+ users has anyone enabled it for this amount of users and have they experienced any performance issues? 

When we first rolled it out we had some issues around homepages/dashboards as some users were still using homepages and we hadn't migrated these to dashboards however we have completed the migration using the 'homepage deprecation help tool' and our next step is to enable Next Experience for 1500+ users before we roll it out to all users but want to see if anyone has experience or learnings from when it was enabled in your organisation.

[Mark Manders]

You have 50.000+ users working in the backend? That's a lot.

But the largest company I've seen it been activated was about 10.000 users of which about 1500 had some kind of license to enable them to do something from the backend. No issues regarding performance, but a lot of questions on 'where can I find ....' and 'why does it had to be different than before', but I think it doesn't matter where you change a UI, there are always people who get startled if something looks differently.

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct.

Mark

[Neil10]

Hi @Mark Manders , Thanks for the reply

We have over 50,000 users with the itil role and we get an average of 10,000 users logged on per day however a majority of these will be portal users using request fulfilment.  As you mentioned there will always be people that don't like change so we are trying to ensure nothing will surprise us when we move all users to the new UI and want to ensure performance is maintained with what we currently see on ServiceNow 

[Brad Tilton]

I'm not aware of any big performance concerns when turning on the new UI, but that is a large number of users logging into the platform. We've generally recommended that people migrate over groups of users at a time rather than everyone all at once so I think your pilot group of 1500 users sounds like a good idea for some testing. Also, if you're migrating you may find this NowLearning course helpful to send to your users for learning the new UI.

[Alexander Versh]

It seems there are some performance issues with users who are accessing the new UI the first time. We are collecting the data. But we have multiple cases, when forms, charts, workspaces and lists are loading slowly and sometimes it can hang the browser, but after the clicking "reload the page" on the browser everything seems to become normal.