Not able to select reference record in custom workspace

[Community Alums]

Created a custom workspace using app engine studio in custom application.

Inside the custom workspace I'm able click on reference search icon and see all records but the selected record is not updating in the reference field.

1. Click on magnifying search icon for seeing reference data - working

2. Able to see the reference records - working

3. Upon selecting one record from referenced records, reference field  is not updating - Not working

[Omkar Mone]

Can you see any logs in the console of what might be the error? Is there any client script or anything possibly responsible for this? 

[Pradeep Thipani]

Hi @Community Alums,

Please take a look at the responses below which might help you!

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693859

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855105

and as omkar mentioned see the logs if you find any share across for solution.

Thanks,

Pradeep

[TFischer]

I was having this same issue and found the solution on a separate post. This seems to be an issue with the default configuration on the record picker modal in UI Builder. After a quick change, this is now working for me. Hope this helps someone.

1. Open the Workspace in UI Builder

UI Builder -> Experience -> [Select Affected Workspace]

2. Open Affected Page (For me, it was Record Default)

3.  From the Developer Settings Select "Open Page Definition"

4.  In the Composition configuration search for "operationName": "RECORD#CLOSE_MODAL

5. Scroll down slightly until you see the Extension Points Array. There should be an object with a key value of "controllerElementId" which has an empty value.

6.  Update this value so that it is "controllerElementId": "record",

7. Save configuration and test.

[u122215]

This has resolved the issue.