Number of secondary values can be added in form header for Service Operations Workspace

[Hnyunh Uhn]

Hello everyone,

I'm trying to modify the list of secondary fields in a form header. As you can see, currently I have 7 secondary values: Priority, State, Opened, VIP, Child Incidents, Reopen count, and Reassignment count.

I would like to add more columns there but the newly added columns are not displayed. Seems we have a limitation on the maximum number of secondary values to be added. 

Does anyone get the same issue? And do we have a workaround way?

Thank you so much in advance,

[Community Alums]

Hi @Hnyunh Uhn ,

I don't think there is a limitation!!

have you followed the below steps:

1. Navigate to All > Now Experience Framework > Experiences > CSM/FSM Configurable Workspace.
2. In the UX Page Properties list, click the desired property.

   Property	Description
   ribbonLocation	Controls where to display the form ribbon on a standard record page: header or sidebar. For example, the Case record page. Default is sidebar.
   record_secondary_values_location	Controls where to display the form header secondary field values on a standard record page: header or sidebar. For example, the Case record page. Default is sidebar.
   ribbonLocation_interaction	Controls where to display the form ribbon on an interaction record: header or sidebar. Default is sidebar.
   interaction_secondary_values_location	Controls where to display the form header secondary field values on an interaction record: header or sidebar. Default is sidebar.

3. In the Value field for the selected property, enter one of the following values.

   Value	Description
   header	Displays the selected component in the following location: Ribbon: at the top of the record. Secondary values: at the top of the record, in the form header below the primary value.
   sidebar	Displays the selected component in the Contextual side panel.

4. Click Update.

[Hnyunh Uhn]

Hi @Community Alums,

Following your steps, I can navigate to the headerConfigId property of Service Operations Workspace. Its value stores the sys_id of the associated UX Header Configuration, and I can see the list of fields as I mentioned in the second picture.

But that doesn't help me to fix the issue. As you can see in the second screenshot, I have 13 secondary values for the incident table form, but the form header only displays 7 columns (please see the first screenshot). If I deactivate some of the current displaying secondary values, their slots will be replaced by the disappeared secondary values. It seems we only be able to display 7 secondary fields in a form.

[ArslanKZN]

Hi @Hnyunh Uhn did you find out the way how to show more fields than 7?

[Hnyunh Uhn · Accepted solution]

Hello,

Yep, I followed the below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994551

Please note that the property must be created in "Global" application.