Number of secondary values can be added in form header for Service Operations Workspace

[Hnyunh Uhn]

Hello everyone,

I'm trying to modify the list of secondary fields in a form header. As you can see, currently I have 7 secondary values: Priority, State, Opened, VIP, Child Incidents, Reopen count, and Reassignment count.

I would like to add more columns there but the newly added columns are not displayed. Seems we have a limitation on the maximum number of secondary values to be added. 

Does anyone get the same issue? And do we have a workaround way?

Thank you so much in advance,

[nayanawadhiya1]

Hello @Hnyunh Uhn,

Could you please post the steps or Property name for the changing the limit of secondary fields.

[Hnyunh Uhn]

Hi @nayanawadhiya1 ,

I followed the steps in the below article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994551