Reference Field Not Showing

[TashfiqueH]

Hi

I am having this issue where the magnifying glass is not showing. You can see from my form design the fields Employee.HR, Employee.Manager are showing the magnifying glass where I can choose the record.  But for the Employee.Number and Employee.name it is not showing.

Can you help me?

[Juhi Poddar · Accepted solution]

Hello @TashfiqueH 

• Magnifying glass is visible only for reference field.
• The HR and Manager is a reference field referring to the user table, whereas Number is a string field.
• You can see the configuration of each field by right clicking on the form label and click configure dictionary.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[TashfiqueH]

But I have dot walked, the same way I dotwalked the HR and the Manager. 

[Voona Rohila]

Can you please share few more details of the issue you are facing?

[TashfiqueH]

Sorry I did not share the form. 

From the form you can see that the Name and Number, which is dot walked the same way for HR and Manager, does not have the magnifying glass. 

[Voona Rohila]

Magnifying glass is only visible for fields which are 'Reference'

In your case, Number and Name are of type 'String'.

Check below link : 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

[Juhi Poddar · Accepted solution]

Hello @TashfiqueH 

• Magnifying glass is visible only for reference field.
• The HR and Manager is a reference field referring to the user table, whereas Number is a string field.
• You can see the configuration of each field by right clicking on the form label and click configure dictionary.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar