Remove 'Email templates' option from HR Agent Workspace

rafas_10
Tera Guru

Hi everyone,

 

It might seem simple, but I can't remove the 'Email templates' option from HR Agent Workspace. When I click the 'Compose email' button, it always appears even if I remove it from the contextual side bar.

Print below for reference:

rafas_10_0-1745833099992.png

Any ideia on how to remove this?

 

Thanks in advance!

7 REPLIES 7

@rafas_10 

I believe it's all or nothing

Either you enable email client or disable

If you disable then that tab is gone

OR

you will have to check in UI builder on how it's rendered and how you can disable that

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@rafas_10 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dan Alexander
Tera Contributor

I have the same request - would like to remove that Email templates tab from the now/email_client window. Silly to show these to a fulfiller.