Remove 'Email templates' option from HR Agent Workspace
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04-28-2025 02:38 AM
Hi everyone,
It might seem simple, but I can't remove the 'Email templates' option from HR Agent Workspace. When I click the 'Compose email' button, it always appears even if I remove it from the contextual side bar.
Print below for reference:
Any ideia on how to remove this?
Thanks in advance!
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04-28-2025 03:43 AM
I believe it's all or nothing
Either you enable email client or disable
If you disable then that tab is gone
OR
you will have to check in UI builder on how it's rendered and how you can disable that
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-29-2025 01:46 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
I have the same request - would like to remove that Email templates tab from the now/email_client window. Silly to show these to a fulfiller.